Support Center

Manage Your Subscription

Everything you need to manage your subscription

Get help with upgrades, payments, cancellations, and billing questions

How to Upgrade

Follow these simple steps to upgrade to premium

  1. 1

    Open the app on any device

    Launch MyStory.today on your preferred device (web, iOS, or Android)

  2. 2

    Click on your profile

    Click on your profile icon and select "Upgrade to Author"

  3. 3

    Choose your plan

    Select the Premium plan that best fits your needs

  4. 4

    Complete payment

    Finish the secure checkout process to activate your premium features

Accepted Payment Methods

We support various payment options for your convenience

Credit/Debit Cards

Visa, Mastercard, Amex

PayPal

Fast & secure

Apple Pay

iOS devices

Google Pay

Android devices

Managing Your Subscription

Learn how to manage your subscription on different platforms

iOS Devices

Manage subscriptions through App Store Settings:

  1. Open Settings on your iPhone/iPad
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Select MyStory.today
  5. Choose your subscription options

Android Devices

Manage subscriptions through Google Play Settings:

  1. Open Google Play Store
  2. Tap your profile icon
  3. Tap "Payments & subscriptions"
  4. Tap "Subscriptions"
  5. Select MyStory.today
  6. Choose your subscription options

Web Platform

Manage subscriptions in Account Settings:

  1. Log in to web.mystory.today
  2. Go to Account Settings
  3. Navigate to Subscription tab
  4. Manage your subscription preferences

Cancellation & Billing Support

Everything you need to know about cancellations and billing

Cancellation Policy

Cancel Anytime

You can cancel your subscription at any time

Features Remain Active

Premium features stay active until billing period ends

No Refunds for Partial Periods

We don't offer refunds for unused subscription time

Customer Support

Need Help with Your Subscription?

Have questions about billing, account issues, or need technical support? Our team is here to help.

Frequently Asked Questions

Quick answers to common subscription questions

Can I switch between plans?

Yes! You can upgrade from Free to Premium at any time. If you downgrade, you'll keep premium features until the end of your current billing period.

What happens to my data if I cancel?

Your data remains safe and accessible. You'll still have access to all your writing, but premium features will be disabled after your billing period ends.

Is my payment information secure?

Yes, all payment processing is handled by secure third-party providers (Apple, Google, PayPal) with industry-standard encryption and security measures.

Can I get a receipt for my payment?

Yes, receipts are automatically sent to your email and are also available in your account settings or app store purchase history.

Still Need Help?

Our support team is here to assist you